This course offers a practical, step-by-step approach to implementing Key Performance Indicators (KPIs) in public sector organizations. Designed specifically for CPA members in audit, management, or board roles, it provides the tools and insights needed to measure performance, enhance accountability, and support data-driven decision-making within public institutions.

Through real-world case studies, you’ll explore both the benefits and challenges of KPI adoption in the public sector. You'll gain the knowledge to select meaningful indicators, align them with organizational goals, and apply them effectively to improve transparency, efficiency, and public service outcomes.